10 tips to manage your startup with a business virtual phone.

What is a Business Virtual Phone Number?

Communicating with customers and service providers constantly can define the growth trajectory of your startup. It enhances the reliability of the business while maintaining a professional outlook at all times.

Business Virtual Phone Numbers are SIM-free numbers that don’t need to be physically connected to any device. This minor change can offer the flexibility that startups often look for. New users can be added and removed seamlessly through the app linked to these Virtual Numbers. Calls and messages can be routed effectively without interfering with the privacy of an individual.

The benefits of a VoIP-enabled Virtual Business Phone line are numerous. You can book a demo with Alohaa, the best Virtual Business Phone System in India and explore customised features that meet the needs of your startup.

Here are some tips for managing your startup effectively using a Business Virtual Phone Number.

1. Manage a remote team with ease: As a startup, you might have to manage a virtual team which is already a challenging task. However, with Business Virtual Phones, you won’t have to worry about ensuring the physical presence of your employees for effective business communication management. Virtual Business Phone Systems come with an integrated dashboard where you can access and supervise customer conversations entirely. This can also be used to train employees operating from any location.

2. Never share your employee’s personal phone number: Startups owners and employees almost always end up using their personal numbers for the business in some form. Whether it is to register for an online tool or to share with a customer or vendor, personal numbers seem to be the most accessible way of instant communication. Business phone numbers are often linked to a physical device that may not be accessible all the time to every employee. However, by using Business Phone Numbers, you can share the Virtual Number with everyone and seamlessly view the messages/OTPs on an integrated dashboard.  

3. Share access to virtual numbers with clients or service providers: The wonderful part about the multi-user access given by Business Virtual Phone Systems is that multiple people can access the same number from different devices. The integrated dashboard will have an admin panel that gives access to all the virtual numbers. Here’s where the user access control can be managed with ease. The clients can also be offered access to some of these Business Virtual Phone Numbers. For example, two-way business aggregators can ask the service providers to use these virtual numbers to communicate with the customers. This way, your startup can manage customer conversations without revealing the service provider’s personal number.  

4. Don’t worry about carrier charges or telecom service issues: Virtual Business Phone lines can work anywhere with an active internet connection. They don’t attract excess charges in the form of roaming or other expenses. Moreover, you recharge all of your Business Virtual Phone Numbers at once as opposed to individually recharging different SIM cards from different telecom service providers.

5. Create multiple accounts with ease and access all OTPs in one place: You can use the integrated dashboard to receive all the OTPs in a single place which makes their management extremely seamless. You can create multiple WhatsApp Business accounts to communicate with customers in a more efficient manner.

6. Use the cloud inbox to back up customer conversations: The virtual cloud inbox stores all the messages received to every Business Virtual Number. These could be used for internal training or even data-driven analysis for future reference. Saving customer conversations can help startups draw important inferences for understanding the pain points of their customers and improve their internal processes accordingly.

7. Transfer user access from anywhere, like a pro: The concept of having an integrated dashboard with access to all Virtual Business Numbers is extremely useful while operating from different locations. The admins could be anywhere and still access the integrated dashboard with ease. They could route the calls and messages to different devices without the hassle of switching SIM cards from one device to the other. This also goes a long way in Business Phone Number security. If an employee leaves or loses their device, the admins can simply remove the user access and route it to a different device. This not only saves the startup a lot of time and effort but also facilitates a hassle-free service for the customers.

8. Add or remove Virtual Numbers whenever necessary: Scalability is of the essence in rapidly growing startups. Business Virtual Phone Systems provide the flexibility and the scalability to increase or decrease the volume of numbers that the business uses with utmost ease. Businesses can start with 1 virtual number and add as many numbers as they want, whenever they want. They can easily do this from their integrated dashboard. They can scale down when a number is no longer in use. With zero-wait time for activating or deactivating a number, these scalable solutions support the startup’s journey at all times.

9. Control costs by sharing access to the virtual numbers with stakeholders: By allowing multiple people to have access to the same Virtual Number, businesses can go beyond providing regular services to clients and operate on an end-to-end solution model. They can control the costs by eliminating the need for physical SIM cards and phone number management within the organisations. Moreover, Business Virtual Numbers come with better features and often charge lower than the varying telecom service provider charges. All business-related conversations can be routed to a single number that can be accessed by multiple people at the same time. 

10. Customise the features: The best tip while opting for Business Virtual Phone Numbers is to customise the features to suit the needs of your business. This way, you will only pay for and use the features that you really need. For example, if your business doesn’t need an IVR (Interactive voice response) system because it only needs Virtual Phone Numbers to create multiple accounts and manage OTPs, then you don’t have to pay for it.

Parting Thoughts

 Startups can instantly increase their efficiency and maintain a professional image by using Business Virtual Phone Numbers. Explore how your business can make the most from the virtual numbers by booking a demo with Alohaa today!