How to Divert Calls to Another Number: A Complete Guide

Call diversion, also known as call forwarding, is an essential feature for anyone looking to stay connected without being tethered to a single device. It allows you to redirect incoming calls to another number, ensuring you never miss an important conversation, whether you’re at work, traveling, or simply unavailable.

In this guide, we’ll explore how to set up call forwarding, its benefits, advanced features, and best practices for both individuals and businesses.

Key Takeaways

• Call diversion ensures you remain reachable by redirecting calls to another number.
• Most smartphones and carriers provide built-in forwarding options.
• Advanced call routing systems, like IVR and Cloud Telephony, enhance call management for businesses.

What Is Call Forwarding?

Call forwarding allows you to route incoming calls to another phone number. It’s a versatile feature that adapts to various scenarios, including:

• Always Forward: All calls are redirected to a chosen number.
• Conditional Forwarding: Calls forward only if the line is busy, unanswered, or unreachable.
• Time-Based Forwarding: Directs calls based on specific hours.

Businesses often use systems like Cloud Call Centers to automate call routing and provide a seamless customer experience.

Benefits of Diverting Calls

1. Never Miss a Call

Redirecting calls ensures you’re reachable even if you’re away from your primary phone.

2. Enhanced Customer Service

Businesses can maintain a professional image by directing customer calls to available representatives, ensuring prompt responses.

3. Flexibility for Remote Work

Remote workers can forward office calls to their mobile or home phones, staying connected without missing updates.

4. Avoiding Voicemail

Callers prefer speaking to a person rather than leaving a voicemail. Diversion helps maintain a personal touch.

How to Set Up Call Diversion

On Android Devices

1. Open the Phone app.
2. Tap the three-dot menu and select Settings.
3. Navigate to Call Forwarding or Call Settings.
4. Choose the type of forwarding (e.g., always, busy, unanswered).
5. Enter the destination number and save.

On iPhones

1. Go to Settings > Phone.
2. Select Call Forwarding and toggle it on.
3. Enter the number you want calls forwarded to.

Using Carrier Codes

Carriers provide USSD codes for quick setup:

• To Activate: Dial *21*<number># and press call.
• To Deactivate: Use ##002# to cancel all forwarding settings.

Advanced Call Forwarding Features

Conditional Forwarding

Redirect calls based on specific conditions:

• Forward when busy.
• Forward if unanswered.
• Forward when unreachable.

Time-Based Forwarding

Set up schedules to direct calls during business hours to your office phone and after-hours to voicemail or a mobile number.

Interactive Voice Response (IVR)

IVR systems allow callers to self-direct their queries, ensuring they reach the appropriate department without delay.

Multi-Device Ringing

Modern systems like VoIP enable simultaneous ringing across multiple devices, increasing the chances of answering calls promptly.

Best Practices for Call Diversion

1. Keep Numbers Updated: Ensure forwarding numbers are current to avoid missed calls.
2. Test Regularly: Periodically verify that call forwarding works as intended.
3. Inform Callers: If calls are being redirected, let customers know for transparency.
4. Secure Your Settings: Use trusted numbers for forwarding to prevent unauthorized access.

Businesses can leverage Cloud Telephony solutions to automate and secure call forwarding while enhancing efficiency.

Troubleshooting Common Issues

Call Forwarding Not Working

• Check Your Plan: Ensure call forwarding is included in your phone plan.
• Verify Numbers: Confirm the destination number is entered correctly.
• Restart Your Device: Refresh settings by rebooting your phone.
• Contact Your Carrier: Seek assistance if issues persist.

Unexpected Voicemail Redirects

Adjust the ring duration for conditional forwarding to give yourself more time to answer before calls are redirected.

Potential Costs

Some carriers charge for forwarded calls. Check with your provider to avoid unexpected charges.

FAQs About Call Diversion

Can I forward calls to an international number?

Yes, but it may incur additional charges depending on your carrier and plan. Confirm costs before setting it up.

How do I deactivate call forwarding?

On Android, navigate to Call Settings and turn off forwarding. On iPhone, toggle off the Call Forwarding option in Settings > Phone. You can also dial ##002# to cancel all active forwarding.

Is it possible to divert calls and text messages?

Call forwarding typically applies to calls, but some carriers and apps offer message forwarding as well. Check your phone or carrier options for availability.

How do I know if someone has diverted my calls?

Dial *#21# to check for active forwarding settings on your device.

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