How to Forward Calls to Another Number: A Step-by-Step Guide for Seamless Call Routing

Call forwarding is a valuable feature that redirects incoming calls to another phone number. Whether you’re away from your main device or need calls routed to a specific line, this functionality ensures you never miss important communications. With tools like cloud telephony, setting up call forwarding has become even more flexible and efficient for businesses and individuals alike.

This guide covers how to forward calls across different devices, explores advanced options like IVR integration, and provides solutions for troubleshooting common issues.

Understanding Call Forwarding

What Is Call Forwarding?

Call forwarding sends incoming calls to a designated phone number or voicemail. It’s particularly useful for managing calls when:

• You’re unavailable on your primary device.
• Calls need to be routed to different departments or team members.

There are several types of call forwarding:

• Unconditional forwarding: Redirects all calls to a specific number.
• Conditional forwarding: Redirects calls only under certain conditions (e.g., no answer, busy line).
• Advanced forwarding: Utilizes tools like cloud telephony for complex routing rules.

Why Use Call Forwarding?

Call forwarding is essential for professionals and businesses that prioritize seamless communication. It:

• Reduces missed calls and boosts availability.
• Ensures better customer support by routing calls to the right team or individual.
• Simplifies operations, especially for remote teams using cloud-based solutions.

Setting Up Call Forwarding

On Landlines

Setting up call forwarding on a landline usually requires dialing an activation code. The process involves:

1. Dialing the forwarding code (commonly *72 or 21).
2. Entering the destination number.
3. Pressing the # key to confirm.

To deactivate, dial the deactivation code, often *73 or #21#. Contact your service provider for exact codes if needed.

On Mobile Devices

iPhone:

1. Go to Settings > Phone > Call Forwarding.
2. Toggle the feature on.
3. Enter the number where calls should be forwarded.

Android:

1. Open the Phone app and tap the three dots menu.
2. Select Settings > Calls > Call Forwarding.
3. Choose the type of forwarding (e.g., Always Forward, Forward When Busy).
4. Enter the destination number and confirm.

Some mobile carriers also offer the option to activate call forwarding through their online portals or by dialing specific codes.

Using Cloud Telephony

For businesses, cloud telephony provides sophisticated call forwarding options, including:

• Setting time-based rules for routing calls.
• Forwarding calls to multiple numbers simultaneously.
• Integrating with tools like CRMs to personalize call handling.

Steps for setting up with cloud telephony:

1. Log into your cloud telephony dashboard.
2. Navigate to the call forwarding or routing section.
3. Add the forwarding numbers and rules.
4. Save the configuration.

Advanced Call Forwarding Features

Leveraging IVR Systems

Interactive Voice Response (IVR) systems enhance call forwarding by automating the routing process. They allow callers to select options like "Press 1 for Sales," ensuring they reach the appropriate department.

Multiple Destination Numbers

Advanced forwarding enables routing to multiple numbers in sequence or simultaneously. For example:

• Calls can ring your office line first and then your mobile if unanswered.
• High-priority contacts can bypass queues and connect directly to designated numbers.

Time-Based Routing

This feature routes calls differently based on the time of day. For example:

• Forward work-hour calls to your office.
• Route after-hour calls to voicemail or a 24/7 support line.

Troubleshooting Common Call Forwarding Issues

While call forwarding is generally straightforward, problems can occur:

• Calls not forwarding: Ensure the feature is activated correctly and the forwarding number is valid.
• Delayed call routing: Check for network issues or carrier restrictions.
• Forwarded calls going to voicemail: Disable "Do Not Disturb" on the destination device.
• Unexpected charges: Verify with your carrier whether call forwarding incurs additional fees.

If these issues persist, contact your service provider for assistance.

FAQs

How can I set up call forwarding on my iPhone?

Navigate to Settings > Phone > Call Forwarding and toggle it on. Enter the number where you want calls forwarded. Alternatively, dial *72 followed by the forwarding number to activate it.

What are the steps to forward calls on an Android device?

Open the Phone app, go to Settings > Calls > Call Forwarding, and select the desired forwarding type. Enter the destination number and save.

Can I forward both calls and messages to another number?

While call forwarding typically applies only to voice calls, some carriers or third-party apps may allow message forwarding as well.

How do I disable call forwarding?

For iPhones, toggle off Call Forwarding in the settings. On Android, go back to the forwarding menu and disable the feature. Use the universal deactivation code *73 if applicable.

What’s the difference between unconditional and conditional call forwarding?

• Unconditional forwarding redirects all calls automatically.
• Conditional forwarding redirects calls only if certain conditions apply, such as no answer or a busy line.

Conclusion

Mastering call forwarding ensures you stay connected, whether for personal convenience or professional efficiency. Tools like cloud telephony and advanced features like IVR integration can take your call management to the next level.

Ready to elevate your business communication? Explore Alohaa.ai’s solutions or book a demo today to experience the benefits firsthand.