Product Releases August 2023

Outgoing Call Webhook

Existing Problem

• There is no outgoing call webhook feature to push outgoing call details to client apps.

Proposed Solution

• An outgoing call webhook that enables Alohaa to push real-time outgoing call details to the client app. The client can use these responses to execute actions in their backend systems.

Features

• Super admins can enable Outgoing Call Webhook for organizations.

• Organizations can set up outgoing call webhook via Webhook Dashboard.

White List Sender ID

Existing Problem

• The organization doesn't have complete control over receiving too many unsolicited SMS messages to their virtual numbers
• When we circulate used virtual numbers to new organizations, they are getting messages which are used by previous organizations
• Organizations are not able to hide unwanted sender ids

Proposed Solution

• Whitelisting the sender id is the process of adding a message sender to an approved sender list, so the organization can view only messages from that sender in their SMS dashboard

Features

• Whitelist sender id is a new add-on feature for Alohaa.
• The organization can enable white list Sender IDs if they want to view messages only from the particular senders on their SMS dashboard.
• Organizations can check with the Alohaa Customer Success team to add white list sender IDs.

How to set up a whitelist sender id for an organization

• Super admin can enable the White List Sender ID feature for an organization from the Super admin portal.

• Super admins can add the sender id to the white lists requested by an organization.
• To add a sender id, go to admin.alohaa.ai ➝ White Lists ➝ Add White List Sender ID ➝ Select organization from the organization dropdown list ➝ Enter the Sender ID ➝ Enter Description.

• Super admins can track whitelisted sender IDs for organizations. They can edit sender ids and make them inactive if not being used.

• Organizations can view only the messages which are whitelisted for them.

• Organizations can see the list of whitelisted sender ids by clicking on the sender id button.

• Organizations can request to disable active sender ids. When organizations disable all active sender ids, they can view all messages on their SMS dashboard without any filter.
• Organizations can opt out of this feature at any time. When they opt out they would see all messages in the SMS dashboard.

Alohaa Mobile App

Features

• Copy mobile numbers from outgoing & incoming call logs. Users can long press on number or contact to copy a mobile number.

• Passing Organization details (Organization Name and Organization ID) to Apxor Platform: It helps the product analytics team track user engagement on Alohaa Mob App.
• Bug Fixes: Outgoing Call Logs Pagination.

SMS Deletion

Existing Problem

• The SMS dashboard doesn't provide a deletion option for SMS.

Proposed Solution

• Allow users to delete SMSes from the SMS dashboard.

Features

• Organization admin can delete SMS and Admin can allow agents to delete SMS.
• Admin can delete any single SMS by clicking on the delete icon. The SMS deletion can not be undone.

• The user has to confirm the deletion before deleting an SMS.

• The user has to confirm the deletion before deleting an SMS.

• Allows agents to delete SMS: The organization admin has to enable SMS deletion for agents. Only permitted agents can delete SMS from their dashboards. How to enable SMS deletion for agents? Agents ➝ Actions ➝ Call and SMS Settings (Gear icon) ➝ SMS Deletion (Enable).

Download Contacts

Existing Problem

• There is no option to download contacts.

Proposed Solution

• Allows organization admin to download contacts as a CSV file.

Features

• Organization admin can download the contacts by clicking on the Export button on the contact page.

• The admin can download the contacts by filtering all agents or any specific agent. The contacts will be downloaded as a CSV file.

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