Product Releases June 2023

Welcome to our June 2023 product and features release blog! We're excited to introduce new segments to our virtual numbers and cloud telephony solutions. From upgraded versions to new functionalities, we've been working hard to deliver exceptional offerings to streamline your communication processes and boost customer experience. 

Let's dive into the details of the Upgrade Feature, Sticky Agent, Business Portal, Unanswered Agent - Call Routing/IVR, Virtual Number Assign: User Type, Expiry VMNs, and Expiry DIDs. Let's explore how these additions can revolutionise your business communications and help you achieve your goals.

Expiry VMNs

1. SMS messages for expired VMNs will not be displayed in the dashboard.

2. Expired VMNs will not be able to receive incoming calls.

3. The admin can view the list of expiry dates for each VMN in the "numbers" tab.

4. If a VMN is expired, the agent will be able to view a banner indicating the same.

1. Email reminders will be sent to the admin of an organization, with a cc to the onboarding team.

• 4 weeks
• 3 weeks
• 2 weeks
• 1 week
• One day before the expiration
• On the expiration date

2. After 2 weeks of expiry, VMN will be allocated to other clients, and this process is irreversible.

3. While onboarding a client, there is no need to mention the burn rate.

4. The account balance section won't be displayed as it's not relevant anymore.

Expiry DIDs

1. Expired DIDs will not be able to place outgoing calls.

2. The admin can view the expiry date for each DID in the 'outgoing numbers' tab under Numbers.

3. If a DID is expired, the agent will not be able to place an outgoing call. The agent will be able to get a toast alert indicating the same when placing an outgoing call.

4. Email reminders will be sent to the admin of an organization, with a cc to the onboarding team.

• 4 weeks
• 3 weeks
• 2 weeks
• 1 week
• One day before the expiration
• On the expiration date

5. After 2 weeks of expiry, DID will be allocated to other clients, and this process is irreversible.

4. When you request a feature upgrade, our sales team will receive an email alert with client details and the feature you are requesting to upgrade.

Sticky Agent

1. When an IVR call is disconnected while talking with an agent, the "Sticky Agent" feature allows the caller to connect straight with the same agent the next time he calls within 5 mins. There's no need to go through the complete IVR process.

Caller Tune Search

1. Caller Tune Search to discover the agent or group and set their caller tunes.

2. Admin can search by agent name and group name.

Unanswered Agent - Call Routing/IVR

1. Display the names of unanswered agents in a separate column in the incoming call log list.

2. Provide clear visibility into unanswered agents in call groups and enable better call tracking and management.

3. Organizations can identify call patterns, evaluate agent performance, and take appropriate actions to improve call handling efficiency.

Virtual Number Assign: User Type

1. A new column in the Numbers list specifies the virtual number is assigned to the agent, group, or IVR.

2. Number assign specification helps the admin to identify the assigned numbers which are assigned to the group, agent, or IVR.

In conclusion, our May 2023 product and features releases have brought significant improvements to our virtual numbers and cloud telephony solutions. We remain committed to providing efficient and convenient communication options, and we will continue to enhance our services to meet your evolving needs. Thank you for choosing us as your trusted provider. Stay tuned for more updates in the future!

How to set up a whitelist sender id for an organization?‍

1. Super admin can enable the White List Sender ID feature for an organization from the Super admin portal

2. Super admins can add the sender id to the white lists requested by an organization.

3. To add a sender id, go to admin.alohaa.ai ➝ White Lists ➝ Add White List Sender ID ➝ Select organization from the organization dropdown list ➝ Enter the Sender ID ➝ Enter Description .

4. Super admins can track whitelisted sender IDs for organizations. They can edit sender IDs and make them inactive if not using .

5. Organizations can view only the messages which are whitelisted for them.

6. Organizations can see the list of whitelisted sender ids by clicking on the sender id button.

7. Organizations can request to disable active sender ids. When organizations disable all active sender ids, they can view all messages on their SMS dashboard without any filter.

8. Organizations can opt out of this feature at any time. When they opt out they would see all messages in the SMS dashboard.

Alohaa Mobile App

1. Copy mobile numbers from outgoing & incoming call logs. Users can long press on number or contact to copy a mobile number.

2. Passing Organization details (Organization Name and Organization ID) to Apxor Platform.

3. It helps the product analytics team track user engagement on Alohaa Mobile App.

4. Bug Fixes: Outgoing Call Logs Pagination.