Virtual Phone Systems are the best options for businesses.

Businesses need effective communication.

Every business thrives on a good relationship with its customers. Whether it is a B2B or B2C business, customers would prefer businesses that offer seamless customer service. In order to achieve this, businesses set up various dedicated teams to constantly resolve customer queries and meet their needs. Some common examples of how businesses use effective communication are:

1. An aggregator platform connects the service providers to the customers. They need to ensure that the customer and the service provider are clear on the scope of work. The platform also needs to ensure that if the client or service provider faces any issues while providing the service, effective and immediate resolution is given.
2. A marketing agency creates social media accounts for its clients. They need to ensure that they limit the back and forth between their team and the client and still provide rapid customer onboarding. This saves the amount of time the client spends on marketing efforts. Being a platform that provides all services like social media account creation and set-up without disturbing the customer or asking for their personal details like phone numbers for OTP verifications will go a long way in establishing seamless services.
3. Businesses with a separate department for sales, marketing and post-sales customer service need multiple numbers to communicate with their customers without mixing the different wings. This way, the customers will know exactly whom to call, and businesses can manage a faster resolution of queries. They can also keep track of the progress in each segment independently.

The Solution: Virtual Business Numbers 

1. No concept of one device, one phone number: The most convenient feature of Virtual Business Phone Numbers is that, unlike SIM cards, these numbers don’t have to be connected to one physical device. Platforms like Alohaa have an integrated dashboard where users can be assigned to each number, and they can receive messages accordingly. This way, employees won’t be tied down to a single device that they have to carry around everywhere just for their business calls. The virtual inbox also makes it very accessible for users to view all the messages so that no single person has exclusive access. Now, if the primary user is not available, the messages can still be accessed, and efficiency can be maintained.

2. Businesses can maintain privacy: Often businesses allow employees or clients to use their personal numbers to communicate with their customers. This invades their privacy, and they are not able to maintain an optimum work-life balance either. Customers may reach out to phone users at odd times or when they are unavailable, expecting a quick resolution. Alternatively, by connecting clients to the customers directly, businesses, especially aggregator platforms, could potentially lose the customer if they directly communicate with the client going forward. Having control over customer conversations is crucial for a business to retain its customers and provide timely service. 

3. Receive OTPs with ease: One of the most challenging issues for businesses managing multiple numbers is that each number could be linked to a platform with 2-factor authentication. This means every 14 days, or so, an OTP might be needed to log in to the account. Though this is a useful security measure, multiple SIM cards linked to multiple devices with different people having access to each of them could create a lot of confusion. This could delay the process and come in the way of a seamless service. For example, marketing agencies that manage the social media accounts of multiple clients often link business numbers to the account for ease. With virtual numbers, each account could be linked to a unique number. All of the OTPs can be accessed through the virtual inbox, available with Alohaa’s Virtual Business Number solutions. This will increase the efficiency of business considerably.

4. Use Virtual Numbers from anywhere: Virtual Business Numbers operate over the internet; therefore, the location of the user does not matter. As long as there is a stable internet connection, the mobility of the user will not come in the way of proper business communication. The integrated dashboard with easy user-transfer access makes it extremely simple for admins to change the user if one user becomes unavailable. The users don’t even have to be physically present to get access to a virtual number. Virtual business phone lines also don’t carry any different charges based on the location the user is in like telecom service providers charge extra roaming charges and STD rates.

5. Add new numbers in minutes: If businesses need to onboard a new client or launch a new segment that needs a new number, they will not have to purchase a SIM card, connect it to a device and wait for it to get activated. They can simply add another new number to their already existing Virtual Business Numbers. Virtual Numbers like Alohaa have zero wait time that supports a faster onboarding of customers for the businesses. This is ideal for businesses that start small and want to grow rapidly. 

6. Businesses can customise how they use the numbers: With the many features of Virtual Phone Numbers, businesses can build a robust system of communicating with their customers. They can set up dedicated numbers for different services and even switch the numbers if need be. Whether a business needs to start with one Virtual Business Number or ten, they can easily plan their business communication based on their needs. From switching users with a single click to paying for all the virtual numbers at once as opposed to individually charging multiple SIM cards, the avenue to explore with virtual numbers is endless.

Parting Thoughts

A good Virtual Business Phone system provides all the benefits mentioned above and provides a host of unique features for businesses to leverage. Switch to Virtual Business Phone Numbers through a reliable service provider like Alohaa. Book a demo and explore how Alohaa can offer customised solutions to suit the needs of your business.