Why it is safe to use a Virtual Number in India

Introduction

Virtual Numbers in India are rapidly gaining popularity as many businesses are opting for Virtual Numbers as their primary mode of communication. Enhanced and reformed conversations with customers have been possible through Virtual Numbers in India. Businesses have adopted creative marketing techniques that use Virtual Numbers for efficient client management. But before deep-diving into brainstorming sessions on how businesses leverage Virtual Numbers in India, let’s explore how Virtual Numbers work and how safe they are.

How do Virtual Numbers work?

Virtual Numbers are SIM-free numbers that don’t rely on a particular device to be activated. Just like regular numbers, Virtual Numbers are 10-digit numbers through which calls and messages can be sent and received. However, Virtual Numbers in India operate over the internet and not through a telecom service provider.

Virtual Numbers in India are cloud-based numbers which can be routed to a device without the need for a SIM card to be physically connected to the device. The cloud telephony system operated over the internet using the Voice over Internet Protocol or VoIP feature to initiate cloud calling.

Therefore, as long as there is an internet connection, long-distance calls can be made from anywhere by skipping the additional telecom charges.

Reasons why Virtual Numbers in India are safe

1. Protects privacy: When employees are asked to use their personal numbers to connect with customers, it blurs the line between their work and personal lives. Customers might call them at odd hours for a quick resolution or approach them when they are out of work. Businesses bear the responsibility of protecting their employees while ensuring seamless customer service. Virtual Numbers in India can be easily assigned to users and reassigned to other users when an employee is not available. This way, the customer will have a dedicated number they can approach, and the employees can distribute the work to effectively manage timely resolutions. At the same time, aggregator platforms can also use Virtual Numbers to connect the service provider with customers without disclosing the personal numbers of the service providers.

2. Businesses won’t lose customers to employees: It may happen that an outgoing employee who resigned has been communicating with the customers through their personal numbers. When they leave and join a competitor organisation, it will be extremely easy for them to take the customer to the competitor brand as well. Personal employee engagement directly with the customer should be as limited as possible or at least monitored by the business to avoid such circumstances. However, if employees use their personal numbers for business communication, it will be very easy for the business to lose customers. Even with aggregator platforms, service providers may want to directly approach the customer and offer a special discount to avoid the commission charges. Businesses can avoid this by using their own virtual numbers through which they can monitor conversations between clients and service providers. Virtual Numbers can be seamlessly assigned to different users, and the integrated dashboard provided by platforms like Alohaa can be used to monitor the communication with a customer through a single screen.

3. Retain integral customer conversations: Businesses can grow their internal communication capabilities by using their prior conversations with customers. These are especially effective for training new customer service executives. Retaining customer conversations also helps businesses maintain long-term relationships with their customers. For example, it wouldn’t reflect well on a business if it sends a first-time user message to an existing customer. At the same time, if a customer uses your products or services seasonally, like every Diwali, you can use these customer conversations to curate a product or service based on their interests and give them discounts to retain them. Regular Numbers aren’t considered a safe avenue to save these customer conversations because they are linked to a device and may get lost or archived. Telecom providers also don’t provide as much storage space as internet-based cloud storage.

4. Don’t lose access to SIM or device: When businesses give a SIM card to an employee to connect to their device, they are putting the business at risk of losing the SIM card if the employee is careless or if the employee leaves the organisation on bad terms. Their only option would be to deactivate the SIM card, which could possibly make the business lose seamless contact with the customers. Another situation that businesses face with SIM cards is the loss of the physical device to which the SIM card is connected. This would also make the business lose important conversations with the customers. Businesses typically spend a lot of time and effort in creating a database of all customers and conversations with them to facilitate a long-term relationship. This makes scalability extremely hard and expensive, where the reliance on external tools and software increases. By using virtual numbers, businesses can directly access the conversations with customers stored in the cloud inbox and monitor communication with every client seamlessly. This can help business scale rapidly while ensuring the core messaging, and client relationships are maintained. 

5. OTPs won’t get missed: While managing a large volume of phone numbers, it may get difficult to keep track of which number has been registered on which platform and who has access to it currently. This may cause a delay in receiving the OTP. Businesses will have to spend a lot of time and effort trying to manage multiple phone numbers. If the phone number is not accessible for some reason, like the employee holding the SIM card is not available, the phone gets lost, etc., it could be a hassle to gain access to the platform without the phone number. These challenges come in the way of a business setting up effective communication with its customers. Virtual Numbers can help businesses build credibility by avoiding common issues like these. Virtual Number service providers like Alohaa provide an integrated dashboard and a virtual inbox where you can see any OTPs or messages received on any virtual number on a single screen. So, no matter who the Virtual Number has been assigned to, admins will always have complete access to the messages, which reduces the dependency on users.

6. Safe, collective payments: Businesses may have to keep track of which telecom plan to choose for each SIM and recharge each SIM card separately. There could be hidden charges with this as well that often goes overlooked due to the volume of phone numbers that businesses deal with. Virtual Numbers have one payment for all numbers, and buying a new number is also hassle-free, completely linked with the existing numbers.

Parting Thoughts

Alohaa understands the risks and challenges associated with regular numbers and aims to provide virtual numbers for businesses in India that address these gaps and make business communication efficient and seamless.  

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Book and demo and explore how Alohaa’s Virtual Numbers can meet your business communication needs.

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