Why Virtual Phone Numbers are a great choice for your small business.

Introduction

Today, the number of small businesses is on the rise as more people are finding ways to become financially independent and start their own businesses. Even the government is launching many schemes to support small businesses and promote a self-sustainable nation. Small businesses are often run by small teams. In order to gain the confidence of the customer and retain valuable customers, it is essential for small businesses to communicate with their customers and build long-term relationships. This competitive edge is crucial for a small business to survive.

For effective communication, small businesses may require a set of phone numbers to manage their team’s conversations with the customers. However, technological advancements in the form of Virtual Business Phone Services have made business communication extremely seamless for small businesses.

By using Virtual Business Telephone numbers, small businesses can eliminate a lot of the challenges they typically face and enhance their business communication effectively.

How Virtual Numbers help small businesses

1. Ease of managing a business number: Having a business number could help small business owners separate their personal lives from the business. They can offer more efficient services and keep better track of their business with a separate number that manages all of their customer conversations. The features of virtual numbers come in handy here. Small businesses could plug in the resources of virtual numbers to provide better quality services for the business aspect while personal numbers kept separate. For example, small businesses could have catalogues on WhatsApp linked to their business numbers while their personal contacts don’t have to see the catalogue. Additionally, business numbers could keep track of the phone calls and messages they receive without having it cross over with personal connections.

2. Reduce hardware costs: Buying SIM cards and connecting each of them to a physical device could be tedious, time-consuming and cost-heavy for small businesses. Instead, businesses can use sim-free virtual numbers that can be accessed from any existing mobile device without having to connect a SIM card to it. With Virtual Phone lines for small businesses, there will be no cost that goes towards the upkeep and maintenance of new physical devices and SIM cards, even when new numbers are added or when the old device is broken or stolen.

3. Ensures privacy: Small businesses often encourage using personal numbers for customer communication to save costs and time. However, this could blur the line between work and private lives. It could also result in the small business losing important customer conversations because of a lack of control over them. With virtual numbers for businesses, even when a user is unavailable, the customer will not have to wait for a timely resolution of their queries. Another available user can immediately pick up the conversation because of the transparency that virtual business phone services offer. 

4. Enhances company image: Having Virtual Numbers for small businesses would enhance the company image and give a more professional outlook to a customer. This will also help the small business build credibility and show the customers that their small business is organised and efficient. Dedicated virtual phone lines for small businesses help customers resolve their queries faster by approaching the right team. At the same time, small businesses can effectively manage user access from a dashboard to seamlessly offer the best customer services.

5. Flexible accessibility: Virtual Numbers for small businesses can be accessed from anywhere. Users of these numbers don’t need to be physically present to get access to the number. This works in favour of small businesses with virtual teams as well. Without the additional roaming and other carrier charges of traditional phone systems, virtual numbers offer much more flexibility with geographical locations as they only need a stable internet connection. 

6. Ease of scalability: Small businesses often look for solutions that support their vision of rapid scalability. Small businesses tend to grow fast, and virtual business telephone numbers are designed to keep up with them. Whether small businesses want to add one number or a 100, they can easily do so in a single click. Another special feature of virtual numbers is that it has zero wait time for activation, so small businesses won’t have to waste any time waiting for a new number to start functioning.

7. Great for future analysis: Data collection is essential for small businesses to draw patterns and make wiser business decisions. Virtual Numbers can easily help them keep track of their customers and their orders and draw important analyses based on their findings that could help them refine their service offerings. For example, if a small business is getting regular queries about shipment issues from a particular courier service agency, they can easily rectify it by opting for a better service provider. To do so, they will need to keep track of their customer conversations which have been simplified through virtual business telephone numbers.

8. Customisable features: Small businesses are unique in their way and are often in different stages of a business cycle. They might have a unique way of running things and need customised solutions that fit their needs. The flexibility and adaptability of Virtual Numbers for small businesses make it a perfect choice for businesses that are looking for customisable features. Most of the time, paid tech-integrated solutions come with many features that are of no use to small businesses. Alohaa offers the option to curate the features that a small business wants to use to ensure its journey with Virtual Numbers is as efficient as possible.

Parting Thoughts

Small businesses look for cost-effective solutions that could give the business a huge push in terms of efficiency and customer retention. Enhanced business communication using virtual numbers can help them do just that. Alohaa has saved up to 80% of the costs of the clients that used Alohaa’s virtual numbers to enhance their business communication.

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Book a demo and explore how Alohaa can help your small business connect with customers better.

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