Your Edtech Business needs Virtual Phone Numbers. Here’s why!

Introduction

Establishing an EdTech business comes with its own set of challenges. The purpose of providing quality content that adds value to the customers is of the essence. EdTech platforms need to keep open-ended conversations between the trainers and the learners. This helps the trainers provide insightful content while the learners are able to understand the courses better. However, unless the EdTech business doesn’t have control over these customer conversations, it will not be able to address the needs of both - the service provider and the customer.

Using specially allocated business numbers helps EdTech platforms supercharge their business in a number of ways. Here’s how.

1. Maintains Privacy: By using business numbers, the service providers of an EdTech business will not have to share their personal numbers with the learners to clarify any concepts. They can use the business numbers and keep the conversations with customers limited to working timings. This helps service providers protect their privacy.

2. Tracks Customer Conversations: It is crucial for EdTech platforms to keep track of customer conversations so that they don’t lose their customers to the service providers. The service providers might be looking to take the conversation with the customers off the platform to avoid intermediary charges. Alternatively, by keeping track of customer conversations, the EdTech platform can ensure seamless and effective customer service on behalf of the service provider and intervene when necessary to retain the customer.

3. Creates Backup: Having a backup of every customer conversation can help EdTech businesses analyse the progress of the business in an effective manner and create curated services that improve their customer retention. The backup will also help customers follow up with important customers and understand their reach through actual data.

Disadvantages of Traditional Phone Systems

However, traditional phone systems are not as efficient and could add a lot of challenges for the EdTech business.

1. Need SIM cards and physical devices: For starters, the need for a SIM card to be connected to a physical device makes the usage of the business number extremely limited. The service providers will have to be physically present to get this number as well. While most of the EdTech business leverages the flexibility of service providers and customers being in any part of the country, traditional business numbers might defeat this purpose.

2. No user control: The user control and tracking of client conversations with traditional business numbers becomes difficult because physical access is needed for the same. EdTech businesses will thus not be able to track customer conversations in real-time and make their customer service efficient. They will have to set up a process to keep track of every business number and which service provider has access to it. 

3. No backup: Creating a single place where all the conversations made by all the service providers are stored will be extremely difficult with traditional business numbers. This process might again require physical access to the device or an elaborate, cumbersome procedure that reduces the efficiency of edtech businesses. Having a backup could also be essential for compliance purposes.

Supercharge your EdTech Business with Alohaa

Here’s where Virtual Business Numbers come into the picture. The best Virtual Business Phone Systems are designed to address these caveats of traditional business numbers so that businesses can enhance their communication seamlessly. The features of a Virtual Phone Number Business include:

1. Integrated Dashboard: Alohaa, one of the best Virtual Business Phone Systems provides an integrated dashboard that gives complete access to every Virtual Phone Number used by the business on a single screen. From reading messages to all Virtual Numbers to managing user access, this dashboard makes the system of managing business communication extremely efficient. The many features of a Virtual Business Number can be explored through the dashboard.

2. Easy User Access: EdTech businesses can provide different and unique Virtual Business Numbers to each of the service providers through the integrated dashboard. Regardless of the location of the service provider, the numbers can be assigned to them while the EdTech platform has control over customer conversations. The access can be removed by the admins to manage the numbers effectively from a single screen. This dashboard can also be accessed from anywhere which makes it perfect for teams spread across different locations which is common with EdTech platforms.

3. Virtual Cloud Inbox: The ultimate method of never losing a customer's conversations for an EdTech business is to use the virtual cloud inbox that automatically backs up all the customer conversations in a cloud inbox for easy access. This way, EdTech companies can manage all customer communication in a single place and draw important conclusions using the data collected. This hassle-free storage access makes the customer communication process for EdTech businesses extremely efficient. 

4. Scability: EdTech platforms have the potential to scale rapidly as more and more service providers choose to share their services with the growing community of learners. Adding new Virtual Business Numbers is extremely easy as the best Virtual Business Phone systems like Alohaa provide zero wait time. Unlike traditional numbers, a new number can be purchased from the dashboard and a user can be assigned to the number without the need of being physically present. Whether it is one number or a bunch of numbers, you can seamlessly add them to your account and use them instantly.  

Parting Thoughts

Edtech businesses are helping the education sector bridge a huge gap through technology. They are making education accessible to all while giving independence to teachers and trainers as well. The knowledge base that edtech businesses extend to the learning community is instrumental in shaping the new-age of education.

For your edtech startup to flourish, scale and compete, a good customer experience is of the essence. Using Virtual Business Numbers will help businesses keep track of customer conversations while adding a host of other features to supercharge your edtech business.

Book a demo with Alohaa today to understand how you can scale your business with Virtual Business Numbers.